Support
Practical help to keep your technology running, from hosting and technical services to support for your team and your customers.
For businesses that want a dependable partner to handle agreed technical and service responsibilities as their needs evolve.
Why we do it
Keep your focus on business.
A working system still needs attention. Services change, questions arise and new needs appear, so support provides clear ownership for the ongoing work your business needs help managing.
The value
Help that fits your needs.
- Clear ownership of agreed services
- Support for your team and customers
- Fixed monthly options with defined scope
What we’re doing
Look after the hosting
We can manage the hosting environment, routine maintenance, monitoring and backup arrangements, with responsibilities and coverage agreed around your system.
Manage technical services
We can look after the technical SaaS services and integrations your solution depends on, coordinating configuration, updates and vendor issues within the agreed scope.
Help the people using it
We can provide technical support to your team and customer service to your customers, using agreed channels, knowledge resources and escalation paths.
Keep improving the service
We review recurring issues, changing needs and useful improvements with you, separating routine support from new project work so priorities and costs stay clear.
Your involvement
Choose the support you need and keep us connected to your priorities.
Set the scope
Agree the systems, services and audiences you want us to support.
Name the owners
Identify the people who can approve changes, answer questions and handle escalations.
Review what is changing
Share business changes and help prioritize recurring issues and improvements.
Coverage, response expectations, fees and exclusions are agreed before service starts; fixed monthly options are available.
What you take away
Coverage
A defined service scope with responsibilities, support channels and response expectations.
Operations
Hosting and technical service management records for the work included in your plan.
Help
Agreed support for your team or customers, with a clear route for escalation.
Priorities
A shared view of recurring issues and improvements to consider next.